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Thank you for choosing RewardClass.com (hereinafter referred to as "Reward Class" or "the Platform"). Our Refund Policy outlines the terms and conditions under which refunds for subscription fees may be processed.
1. Subscription Fees
a. Refund Eligibility: Subscription fees paid to Reward Class are generally non-refundable. However, we understand that exceptional circumstances may arise, and we aim to address such situations in a fair and reasonable manner.
b. Refund Requests: If you believe you have a valid reason for a refund, please submit a refund request in writing to refund@rewardclass.com. Include your name, username, the reason for the request, and any supporting documentation.
2. Grounds for Refund
a. Technical Issues: Refunds may be considered in cases of persistent technical issues that prevent the user from accessing the platform or its features, despite reasonable attempts to resolve the problems.
b. Cancellation within Trial Period: If you cancel your subscription within the trial period, you may be eligible for a full refund. The trial period details will be communicated during the sign-up process.
3. Refund Process
a. Evaluation: All refund requests will be evaluated on a case-by-case basis. We may contact you for additional information or clarification.
b. Decision: The decision to grant a refund rests with Reward Class. If approved, the refund will be processed using the original payment method.
4. Refusal of Refunds
a. Violation of Terms: Refunds will not be granted in cases where the user has violated our Terms and Conditions.
b. Incomplete Refund Requests: Requests lacking necessary information or documentation may be denied.
5. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at refund@rewardclass.com.
Thank you for your understanding and cooperation.
Reward Class Team
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